ATG offer round the clock support for all their clients - 24/7/365
You can rest assured, we have got the technical issues covered by our in-house IT support teams.
Whether it is getting the correct format supplied, off-site help or delivering on our own IT infrastructure, with a dedicated leased line, backup generators and multiple RAID servers with an over the line backup - we have never failed in getting the work to press.
Support documentation can be found here:
ATG will preflight all data incoming for all titles and will always endeavour to produce only the very best reproduction, but if the necessary guidelines are not followed then we cannot be held responsible.
For detailed standards please go the the pass4press website:
Presets required for output with Acrobat Distiller, InDesign or Quark:
- Compatibility too high - Must be Acrobat 4 (pdf v1.3) - see background information/standards
- Low Resolution - Resupply with compression set at: Greyscale/Colour Images - Bicubic Downsampling to 300 dpi, Automatic compression, Maximum quality. Line Art - Bicubic Downsampling 2400 dpi, CCITT Group 4 compression.
- Wrong Size - PDF must include a Trim box, the ad dimensions are the correct size and include 3mm bleed if required (check email notification)
- RGB colours and images - Colour gamut must be set as CMYK
- Transparency - Transparency flattener must be set to [high resolution] - Line Art and Text Resolution - 2400 ppi, Gradient and Mesh Resolution - 600 ppi. nb. You should put the text layer on the top level within InDesign/Quark because transparency flattening correction may rasterise any text below it, pixelating it. - see background information/standards
- Wrong profiles - see background information/press example guidelines
Make sure the final sent pdf is proofed and checked, also before any re-send's if necessary
• No object in a PDF should be transparent
All transparent elements must be flattened, otherwise the final output will often encounter problems.
• All files must be submitted as PDF/X-1a:2001 as per the pass4press version 8 guidelines outlined here:
The pass4press committee recognizes that the existing PDF/X-1a standard has significant value that will not decrease for a considerable time. Currently and for the foreseeable future the PDF/X-1a standard has the most momentum and acceptance. The utilisation of PDF/X-1a is another important step in our goal to have files and workflows within the industry that reduce errors and cost and ultimately speeds up the process.
Your file was supplied in too higher specification - Future PDF /X Standards. The new additions to ISO 15930 of PDF/X4 and PDF/X5 are about to be released. These file formats will require more sophisticated andup-to-date equipment to be processed as the referenced version of PDF is 1.6 as opposed to 1.4. Although there will be many advantages in adopting these specifications it will be some time before these file formats will be capable of being processed without issues, as they will likely require equipment updates for PDF-reading applications such as RIPs. This is likely to take some time to implement, so in the interim it is advisable not to create files to these newer standards. We continue to recommend using PDF 1.3 because these files cannot contain any of the transparency or layer data that require specialist processing.
Printing condition/output intent - ISO12647-2 Paper type 1 & 2
ECI Profile - ISO coated v2 300%
Characterisation data - FOGRA39L
Text (self cover)
Printing condition/output intent - ISO12647-3 Newsprint
ECI Profile - ISO Newspaper 26v4
Characterisation data - IFRA26
AT Graphics receive thousands of files a week, over various methods. Before sending any file please read the PDF standards section of this website to ensure your supplied files will print correctly and as intended. Once you have the file here are the methods to send it to us.
Preferred method - Direct into the AdTrak copy chasing workflow:
All adverts will be allocated an Unique Reference Number,
(URN) please ensure that all filenames include this.
Adverts will have been supplied a copy reminder email, within this there is a weblink URL. Please click on this and you will be transported to AT Graphics artwork submission portal. Here you can click on 'submit new' and then attach the file. Clicking next then loads your artwork directly into our workflow, without the need for any additional software. If you require a weblink for any advert please contact via email firstname.lastname@example.org Quoting your publication, advertiser and size of the advert booked.
FTP with ATG Downloader
You can also send files to us using the AT Graphics FTP Downloader. This creates an icon on your desktop to simply drop files onto. Firstly download the compressed file by clicking on your platform below,
PC Version (.zip) Macintosh Version (.sit)
Please ensure all file name include an URN number, client name, mag title & issue. Expand the file - then simply drag & drop your file(s) on to the uploader icon on your desktop. Any support needed with this facility please contact email@example.com
If you have any other queries please contact our IT department firstname.lastname@example.org>
|Proofing Client for MAC (OSX)||6||Download||Download|
|Atta Carbon Safari Extension||Download|
|Proofing Client for PC (Win 2000 and up)||6.1||Download||Download|
|Proofing Client for PC (IE7 only)||6.1||Download||Download|
|Proofing Client user's guide (MAC& PC)
|Color Books A4||Download|
Please use the www.pass4press.com website for information that will prevent errors and save time. In doing so, you should be able to produce error free files.
If you have any other queries please contact our IT department email@example.com
Pass4press settings - Download
Viewing PDF files using Adobe Acrobat Reader - Download
Firefox Web Browser - Download
A.T. Graphics FTP Droplet
Windows Version (.zip) - Download
Macintosh Version (.sit) - Download